Sky-Travels.co.uk respects your right to the privacy of the personal information you provide us. The following privacy policy statement sets out how your personal information will be treated as you use our website.Sky-Travels.co.uk may collect and store information about your visit to the website. This information may include but without limitation: your IP address, access times and referring website addresses. This information is used by the Sky-Travels.co.uk to improve quality of the service and provide general statistics.Any information that we collect may be used only by Sky-Travels.co.uk and/or its associated companies and third party affiliates with information that we believe may be of interest to you. Those third parties are not restricted in their use of that information except by the authority that we grant to them. We need your permission to allow us to use the information; you do have the right to delete your account at any time, and by doing so all information regarding your data will be erased within 30 days.We may of course be required to provide information divulged on our site to legal authorities or as required by court orders or other laws to divulge information about you to government agencies or to the court.The Sky-Travels.co.uk website periodically sends out e-mails informing you of technical service issues, product surveys, new feature announcements and news about Sky-Travels.co.uk products and services. These e-mails are considered essential to the provision of the service you have requested. You will not be able to choose to unsubscribe to these mailings, as they are considered a part of the service you have chosen. The security of the information that you provide to us is very important to us. Hence, we have taken several measures to protect your information. All transactions involving sensitive information, such as your credit/debit card number, are conducted using a SSL (Secure Socket Layer) connection. This connection provides increased security to the information as it is transmitted to our website. We will only use your credit/debit card number for the processing of our payment.

Other sensitive information that we may collect will not be disclosed to third parties unless we are required to do so by law. In the event that our security system is breached, we will attempt to notify you as soon as possible. If you have questions about this policy or feel that we have acted in violation of this policy, please contact info@sky-travels.co.uk may use "cookies" to help you personalise your online experience. A "cookie" is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. You have the ability to accept or decline cookies.Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies you may not be able fully to access the interactive features of your visit. We also record some calls to our numbers for quality and monitoring purposes.

Complaints:

We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us at the address given in section 1 of Part A above. We will try to do our best to solve any problems that arise.

Force majeure:

We do not take responsibility for any event which is outside our reasonable control nor for any consequential loss arising from such an event.

Entire agreement:

This Agreement supersedes any prior agreements or arrangements which may have subsisted between us, provided the information you have given to us is not incorrect or fraudulent.

Interpretation:

In this Agreement:
(1) reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended to re-enacted;
(2) words importing the singular include the plural, words importing any gender include every gender and words importing persons include bodies corporate and unincorporate; and (in each case) vice versa;
(3) any reference to a party to this Agreement includes a reference to his successors in title and permitted assigns;
(4) the headings to the Clauses are for ease of reference only and shall not affect the interpretation or construction of this Agreement.

Privacy Policy:

“We do not store credit card details nor do we share customer details with any 3rd parties”

Payment Flow and Delivery Policy:

After paying a deposit you're entitle to pay the rest of amount of your trip with in 72 hours. After you finish paying your tickets will be sent to you within 2 hours to 24 hours.

Refund / Cancelation Policy:

DEPOSITS ARE COMPLETELY NON-REFUNDABLE IF THE PAX WISHES TO CANCEL THE BOOKING OR FAILS TO PAY REMAINING BALANCE ON TIME.

More Than 42 days . . . . . . . . . . . . . . . . . .Deposit
29-42 days . . . . . . . . . . . . . . . . . . . . . . . . 50%
15-28 days . . . . . . . . . . . . . . . . . . . . . . . . 70%
8-14 days . . . . . . . . . . . . . . . . . . . . . . . . . 90%
1-7 days . . . . . . . . . . . . . . . . . . . . . . . . . 100%

Travel Insurance Premiums are not refundable

Law:

(1) This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
(2) The provisions of United States Uniform Computer Information Transactions Act shall not apply to this Agreement.

Severability:

Notwithstanding that the whole or any part of any provision of this Agreement may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall remain in full force and effect.

Definition of Term:

The following terms will be used throughout this document:
"Force Majeure" means any circumstances which are unusual and/or unforeseeable which are beyond the control of Sky A Travels the consequences of which could not have been avoided even if all due care had been exercised including but not limited to war, threat of war, riot, civil strife, political unrest; hostilities, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, drought, rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline or technical problems with transportation that are outside Sky A Travels's control.

"Major Change" includes without limitation:

(angel) an alteration in the time of your departure or return to your scheduled time of departure or return of 12 hours or more; and/or
(beer) a change in UK departure airport (excluding change of London airports) ; and/or
(coffee) a change of hotel or apartment to a materially lower rating; and/or
(d) a significant change of resort area;
(e) a significant increase in the price of your holiday.

Travel Booking Conditions:

These Conditions contain some exclusions and limitations on liability. If any of them are found to be invalid or unenforceable the remaining Conditions are still valid. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English Courts.

Holiday Contract:

Sky A Travels will contract with you when you (or your Travel Agent) confirm your holiday booking and we accept it only when we send you a confirmation invoice indicating that we have reserved your holiday. You must check that the holiday shown on the invoice is the one you wish to take. We are responsible for providing the holiday that we have confirmed to you. If you cancel or alter your booking later you may have to pay an additional charge. If you book within seven (7) days of your departure date or if there is insufficient time to send written confirmation to you a contract between us will exist upon our (or your Travel Agent) confirming the booking. We reserve the right to refuse your booking but in that event we will refund any money that you have paid to us. Aircraft seating nor hotels rooms location is guaranteed and may only be available by the operating carrier or hotel chain.

Travel Documents:

All passport, visa, travel insurance and health certificate requirements are your responsibility and Sky A Travels accepts no responsibility for any delay or expense incurred through any irregularity in your documents. In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred will be payable by you.For more information on this please visit the Foreign & Commonwealth Office website on www.fco.gov.uk, and at www.ukpa.gov.uk
Further information on health requirements can be obtained from the Department of Health on telephone number 0800 555777 or from MASTA (Medical Advisory Services for Travellers Abroad) on 020 8994 9874.

Transfers:

Transfer times are given as a guide and will be subject to change dependant on road and weather conditions or the number of stops made en route.

Representation:

Our local representatives are available to answer any questions that you may have about the resort, book excursions and assist with transfers or any problem you may encounter. A representative may not be based at your hotel and it may be necessary to liaise with our resort office of which details will be provided.

Weather:

The weather charts featured are given only as a general guide. We cannot guarantee weather conditions. Please bear in mind that severe weather such as heavy rainfall, or rough seas are to be expected at certain times during the year.

Brochure / Website Room Descriptions And Facilities:

Photographs and descriptions of hotels and resort facilities are shown in good faith. Room descriptions are supplied by the hoteliers and in some cases we may sometimes refer to suites or deluxe accommodation. These are in general, larger rooms with additional features however this does not necessarily mean that the accommodation comprises more than one room. It is possible that occasionally facilities may be unavailable or limited, due to hotel maintenance, adverse weather conditions or seasonal restrictions etc. We have used all reasonable endeavours to ensure that nothing in our brochure is false or misleading at the time of going to press but reserve the right to change any brochure/website particulars before you book. Please also bear in mind that specific requests made at the time of booking cannot be guaranteed.

Child Safety:

Should you be traveling with young children, we recommend that you advise us at the time of the booking. The safety of your children is of utmost importance to us, however, we must stress that it is important for you to remain vigilant at all times during your holiday to ensure their safety.

Pregnancy Note:

Airline regulations state that women 28 weeks or more into pregnancy, at the time of return travel, must have medical certification of fitness to travel. Normally after 32 weeks permission to travel is refused however, airlines have different policies and we would need to check as to whether they will agree to carry you, prior to confirming your holiday. It is imperative that you notify us of your pregnancy at the time of booking or as at such time you become aware.

Diving:

All passengers intending to scuba dive will be required by the dive centre to complete a medical questionnaire. If your fitness is in question, you may be asked by the operator to undergo a medical examination. This may result in considerable additional cost for which you will be charged locally. No refunds will be given if you are refused medical clearance to dive. You are strongly advised to undergo a full medical examination before booking your holiday.

Your Financial Protection:

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if..

Passport:

We can only advise of the requirements for British and Irish passport holders. For British and Irish passports endorsed in any way and all other passport holders, requirements should be checked with the relevant embassy. You should ensure that you have a valid ten-year passport and, as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return to the UK. From 5 October 1998 the Home Office required that children under 16 should travel on their own passports.

Visas:

Clients are responsible for obtaining visas themselves. The cost, method of obtaining a visa, and time necessary for application, vary considerably between countries and are subject to change. We would therefore advise you to contact the relevant Embassy at the earliest opportunity for the most up to date information.

Health:

Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before your departure. Health requirements for your holiday destinations are outlined in the Department of Health leaflet entitled 'The Traveller's Guide to Health', which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

Safety:

We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this. However we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the countries we feature are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to your-self by wearing expensive jewellery, carrying expensive camera equipment etc.Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Southall Travel operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday.To make the most of your trip abroad we recommend that you check out the Foreign Commonwealth Office (FCO) website at www.fco.gov.uk/knowbeforeyougo. Packed with essential travel advice and tips, this website offers a wealth of country-specific information that only the FCO can provide.

Choosing your holiday:

If you are unsure about the suitability of a destination etc., please call us, so that we may check for you or alternatively you may seek supplementary information which can be obtained from libraries, tourist offices, internet etc.

Hotel standards:

Standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

Triple/Quad rooms:

A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp-bed style) placed in a double/twin room. Conditions may be cramped.

Views:

Rooms described as having s sea, pool or city view may not have full sea, pool, or city views because of trees, plants or buildings blocking view.

Dress code:

Although most hotels do not have a strict dress code, a few guidelines maybe useful. Casual elegance is expected throughout many countries such as the Caribbean, Indian Ocean and Far East resort hotels. During the day, shorts and sarongs are more practical, but in the evenings, men are normally expected to wear shoes, long trousers and at least a polo shirt. City hotels generally expect you to be properly dressed – swimsuits in the lobby are not acceptable but dress shorts are normally acceptable.

Check in:

Hotel rooms are not generally available until around 3pm on the day you check-in. When you check-in many hotels may ask for an imprint of your credit card to cover personal extras. If you do not have a credit card, they may ask for a cash deposit.

Check out:

Many flights home leave late in the evenings and the check-out time for most hotels is between 11am – 12noon on the last day.Booking a room for early arrival or late departure: Generally hotel rooms will be available between approximately noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at a cost no greater than an extra night price. Room upgrade/honeymoon/ anniversary offers: When the offer of a room upgrade is mentioned, it is usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange this, but it is not always possible to guarantee the provision of a double bed for honeymoon couples.

Check out:

All Inclusive normally means all meals and local drinks (during the bar opening hours), as well as day and evening activities at your hotel. Beer available in the All Inclusive package is usually draught not bottled, local wine is usually house wine served by the glass from a barrel not a bottle abd carbonated soft drinks are usually on tap not bottled. Drinks may be served in plastic beakers not glass, particularly around swimming pools. The service, facilities and meals available do vary from hotel to hotel and from country to country. An extra charge will be made for imported alcoholic drinks and certain facilities such as games machines or pool tables still require you to insert your own coins. You must also pay for infants meals locally.

Note:

Times when included drinks and snacks are served may sometimes vary, but typically between 11am and midnight. A 'cash' bar may operate outside these times. Alcohol licensing laws vary for different countries so guests cannot be served with alcoholic drinks in All-Inclusive hotels if they are under age for that country. In certain countries the law does not allow the serving or consuming of alcoholic drinks during specific religious festivals and as a result the hotel will not be able to serve you alcoholic drinks during this period. There may also be age or experience restrictions on some water sports.

Alcohol:

Liquor laws are strict in the USA. If you are under 21 years or even look under 21 you will not be able to purchase alcohol. Carry some identity with you to prove your age. Please remember that you can not carry alcohol in your car, unless it is locked in the boot.

Children on Holiday:

Any charge for a baby cot in the room and food are paid by the guest direct to the hotel and there is no entitlement to a separate seat on the aircraft if the flight is full. International airline regulations allow only one infant per adult. We do not recommend holidays for children under 10 on escorted tours, coach tours or on safari (unless in private minibus). Some destinations, owing to their lack of special child or medical facilities are also not suitable for very young children but we would be happy to advise which hotels or resorts we think suit your requirements best.

Holiday Seasons:

Most of the destinations we feature are available all year round. Some do have quieter 'off peak' periods when you can take advantage of un-crowded beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.

Public Holidays:

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affect many Moslem countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date.The appropriate Tourist Offices are happy to supply more detailed information or you may wish to refer to the Internet.

Other Hotel Guests:

Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements best.

Meals:

Meals if included are based on table d'hôte menus, or a meal voucher system unless specified otherwise in the text. Holidays which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on halfboard) or lunch (on fullboard) on the day of departure. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d'hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally.

Upgrading your flight:

A long-haul flight is generally not a joyride when flying in economy class on scheduled or charter flights. Flights are often full, your choice of seats may not be available, and it may not be possible to obtain seats together. Southall Travel offers a range of 'upgrade' options designed to give you a more comfortable journey at a reasonable supplement.

Flight seat requests:

We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Southall Travel has no control over the allocation of seats and even if pre-booked with the airline, no guarantee can be made that they will be still available on departure.

Direct flights:

The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and/or off.

Smoking on flights:

The majority of airlines have introduced a total smoking ban on most or all of their flights. Please ask at the time of booking if this information is important to you.

Reconfirming return/onward flights:

It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of our invoice or on your travel documents. 123flights will not be liable for any additional costs due to your failure to reconfirm flights.

Special requests:

Where special requests i.e. diet, room location, a particular facility at a hotel, flight seat requests and/or particular meals etc. are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued.

Water/Electricity suppliles:

In many of the less sophisticated destinations we feature, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

Accommodation in the tropics:

In many hotels, especially beach resorts 'insects' in the rooms are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

Water sports and other activities:

Many hotels offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest's safety.

Sports facilities:

If hotels have their own sports or water sports facilities, the conditions and choice of equipment will vary, depending on the hotel and place. Do not expect the equipment to be of championship standard, even at the best hotels. Also, the demand for sports facilities and equipment may be more than is actually available at certain times during the day.

Behaviour:

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any person in authority you are behaving in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate you arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation. Ticket despatch and travel documents:Tickets will be despatched 7 days before departure, however, in the case of late payment and/or late bookings, tickets may be handed to you at the airport on departure. Please ensure that you check the flight timings on your tickets carefully. The correct timings, using the 24 hour clock system, may have been adjusted since booking with us or since you received your invoice.

Airline ticket refunds:

Tickets returned will be presented to the airline for assessment. As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note that refunds for part-used/returned halves of tickets are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8 - 12 weeks but in isolated cases may take longer. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque. Tickets returned more than one year from date of issue are considered as expired by the airline and generally have no refund value.

If tickets are lost or stolen, certain airlines will not reissue duplicates. New tickets may then have to be purchased locally, at the local fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost / stolen tickets. A delay of up to 18 months is possible before we receive authority from the airline to make any refund.

123flights applies a further £25 per ticket administration fee over and above cancellation charges in such cases.
Please ensure that any tickets returned to 123flights are sent by registered post.

Taxes:

123flights will advise you of all mandatory pre-paid taxes. Most countries also charge departure taxes that may only be paid locally. It is therefore recommended that clients retain sufficient local currency to meet such charges. Please note that taxes are subject to exchange rate fluctuations.

Insurance

123flights has made arrangements with a leading travel insurance company to cater to your needs. On selecting your holiday components, we highly recommend you purchase travel insurance. We strongly advise all our clients to take out travel insurance. We offer single, multi trip and annual insurance cover. Please refer to the insurance section on this site for details, cover and prices from which to make your choice.

Building & development works:

Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Tour Operator, it is important to us that you are aware of any significant building/ refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

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